Portfolio | UX/UI Product Design | Unemployment Redesigned

Re-employment Redesign

A pair of glasses resting on a laptop keyboard in front of a computer monitor displaying lines of colorful code.

Introduction

The current unemployment benefits system in the United States is managed at the state level, leading to a disparate and often inefficient allocation of resources. Each state has its own set of unemployment policies, payment structures, and technology platforms, resulting in inconsistencies and inefficiencies that could potentially be addressed through a more unified and centralized approach.

Project Overview

The Product

A centralized platform for United States unemployment and re-employment available to any United States worker.

The Problem

Each state’s unemployment benefits and re-employment system is different. It gets even more complicated for the job seeker who worked in two or more different states prior to unemployment.

The Goal

TBD

Responsibilities

TBD

Project Duration

TBD

My Role

Senior UX Researcher and Data Analyst

Design Process

Design Timeline

User Research

Empathy Map

Pain Points

Personas

User Story

User Journey Map

Problem Statement

How Might We

User Flow

Storyboarding

Information Architecture

Paper Wireframes

Digital Wireframes

Lo-fi Prototypes

Usability Studies

Mockups

Design System

Hi-fi Prototypes

Accessibility

Product Launch

Key Takeaways

Next Steps